Accessibility and Participation of Persons with Disabilities in Tourism: Perspective of Tourism Workers in the Ashanti region of Ghana
Abstract
Purpose: Tourism contributes a great deal to the world’s economy. However, persons with disabilities are underrepresented in the industry, particularly in Ghana, due to inaccessible tourism structures and facilities. Accessibility and participation in tourism will enhance social inclusion of persons with disabilities. This study sought to document the nature of access as well as the participation of persons with disabilities in tourism, from the perspective of tourism workers in the Ashanti region of Ghana.
Methods: An exploratory study using qualitative methods was conducted among workers at tourist centres in the Ashanti region of Ghana. A total of 21 participants were involved in the study. A voice-recorded interview was used to collect data from respondents. Results were generated through thematic content analysis to develop themes.
Results: Findings revealed that the participation of persons with disabilities in tourism is limited due to factors such as the inaccessible tourism environment, the nature of transport services and the language barrier. Suggested provisions were canopy walks, accessible banquets, vehicles, and sign language interpreters at various tourism destinations.
Conclusion: Tourism destinations should be made disability friendly through regulations, monitoring and supervision with regard to accessibility, structures and environment.
Full text article
Authors
Copyright (c) 2015 The Author(s)

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License By-NC-ND 4.0 that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).