The Experiences of Public Transport Drivers with People with Disability in the City of Tshwane, South Africa
DOI:
https://doi.org/10.47985/dcidj.599Keywords:
Passengers with disability, public transport, transport barriers, public transport drivers, people with disability, attitudesAbstract
Purpose: Public transport drivers are an intermediary between transport infrastructure and passengers with disability. The purpose of this study was to understand the perspectives of public transport drivers on their encounters with passengers with disability, and the impact this has on public transport inaccessibility.
Method: A qualitative research approach was applied. A semi-structured interview guide was utilised to collect data from public transport drivers. Thematic analysis was used to analyse data and an inductive approach was followed to allow data to determine themes.
Results: The study found that public transport drivers operate under challenging conditions. The drivers' main issues and challenges are lack of training and knowledge on disability, negative attitudes displayed by passengers, and having to satisfy conflicting demands from both employers and passengers with disability. The conflicting demands are intensified by the lack of universally designed vehicles and infrastructure.
Conclusion: The actions of transport providers contribute to transport inaccessibility. Transport issues and drivers’ concerns established in this study could help to enhance driver training, improve transport services and enrich inputs into public transport policies.Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 The Author(s)
![Creative Commons License](http://i.creativecommons.org/l/by/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License By-NC-ND 4.0 that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).